Shipping policy

Thank you for shopping with SphereRush. We work with trusted logistics partners to provide reliable delivery for ball sports equipment & gear across the United States and internationally.

1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
After placing your order, you will receive:

  • An order confirmation email
  • A shipping confirmation email with tracking information once dispatched

During peak seasons or high demand periods, processing time may extend up to 5 business days.

2. Shipping Fee

We offer a simple and transparent shipping structure:

  • Flat Shipping Fee: $6.90 per order
  • No hidden fees

Shipping fees are non-refundable once the order has been shipped.

3. Estimated Delivery Time

United States: 5–10 business days
International: 10–20 business days

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Seasonal logistics demand

4. Tracking Information

All orders include tracking information.
Once your order is shipped, you will receive a tracking number via email.

Please note: Tracking updates may take 2–5 days to appear after shipment due to carrier processing times.

5. Shipping Partners

We work with major carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection depends on destination and package size.

6. Order Changes & Address Updates

If you need to update your shipping address, please contact us within 12 hours of placing your order.
Once processing or shipment begins, we cannot guarantee modifications.

If a package is returned due to:

  • Incorrect or incomplete address
  • Refused delivery
  • Unclaimed shipment

We may offer:

  • Reshipment (additional shipping fees apply)
  • Refund of product price excluding original shipping cost

7. Lost, Delayed, or Stolen Packages

If your package is delayed or missing:

  • Check your tracking information
  • Contact the shipping carrier directly

If a package is marked as Delivered but cannot be located:

  • Contact the carrier first to file a claim

SphereRush will assist when possible, but resolution is subject to carrier confirmation. We hold no legal liability for packages lost or stolen after the carrier marks them as delivered.

8. Split Shipments

For multi-item orders:

  • Items may ship separately
  • No additional shipping fee will be charged

9. International Shipping

We ship to most international destinations.
Please note:

  • Import duties, taxes, and customs fees are not included
  • These charges are determined by your country
  • Customers are solely responsible for all applicable import fees and legal compliance regarding imports

Customs delays are beyond our control and SphereRush assumes no responsibility for items seized or delayed by customs authorities.

10. Delivery Responsibility

Once a shipment is marked as Delivered by the carrier:

  • Responsibility transfers fully to the recipient
  • We are not legally liable for lost, damaged, or stolen packages after confirmed delivery

11. Contact Information

For any shipping-related inquiries:

📧 Email: maibrueriffwa@gmail.com
🌐 Official Store: https://sphererush.us

We typically respond within 1–2 business days (Monday–Friday).

12. Final Notes

Shipping times are estimates and not guaranteed.
Delays may occur due to external factors beyond our control.
By placing an order with SphereRush, you agree to all the terms outlined in this Shipping Policy.